Refund policy
Return & Refund Policy
Last Updated: June 2026
At ShopHarvora, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
7-Day Return Policy
You may request a return within 7 days of receiving your order.
To be eligible for a return, items must:
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Be unused and in their original condition.
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Include all original packaging, accessories, and manuals (if applicable).
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Be accompanied by proof of purchase or your order number.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
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Items showing signs of use or damage caused after delivery.
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Products returned without original packaging.
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Clearance or final sale items (if marked as such).
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Gift cards.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Email: support@shopharvora.com
Please include:
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Your order number
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A brief description of the issue
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Clear photos or a short video showing the problem
Once reviewed, we will arrange a replacement, refund, or another appropriate resolution at no additional cost.
Return Process
To begin a return:
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Contact us at support@shopharvora.com.
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Wait for return authorization and instructions.
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Ship the approved return to the address provided by our support team.
Returns sent without prior authorization may not be accepted.
Return Shipping
If the return is due to:
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Our error
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A defective product
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Shipping damage
We will cover the return shipping costs or provide an appropriate solution.
For all other approved returns, customers are responsible for return shipping costs unless otherwise stated.
Original shipping charges are non-refundable.
Refunds
Once your returned item has been received and inspected, we will notify you of the approval status.
If approved, refunds will be issued to your original payment method within 5–10 business days.
Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.
Exchanges
We replace items only if they are defective, damaged, or incorrect.
If you need an exchange, contact:
Order Changes & Cancellations
Orders are processed quickly to ensure timely delivery.
If you need to cancel or modify your order, please contact us as soon as possible.
Once an order has entered processing or shipment, cancellation may no longer be possible.
Contact Us
For any questions regarding returns or refunds, please contact:
ShopHarvora Support
Email: support@shopharvora.com
Our customer support team typically responds within 24 business hours.